I had an elderly patient request to transfer care this week to a nurse practitioner in my practice.
She's got some rather complex medical issues going on right now. I had just seen her 3 days prior in the office, and had no idea what I had done to offend her, so I gave her a call. She refused to tell me why she wanted to transfer. So I did my best to catch up my colleague, and Annie came in to see her instead.
Annie told my colleague that I shook her around and was physically rough with her.
Which I can assure you is not true.
Which does not change the fact that this patient believes it to be true.
I guess my doctor skin is finally thickening. A couple of years ago this would have really bothered me. And while it bothers me that for whatever reason Annie feels that she was mistreated, I recognize that I had no role in her feeling this way.
I've done all I can to assure she gets seamless care from my colleague. That's about all I can offer her now.