Friday, August 24, 2007

Roughin' up patients

I had an elderly patient request to transfer care this week to a nurse practitioner in my practice.

She's got some rather complex medical issues going on right now. I had just seen her 3 days prior in the office, and had no idea what I had done to offend her, so I gave her a call. She refused to tell me why she wanted to transfer. So I did my best to catch up my colleague, and Annie came in to see her instead.

Annie told my colleague that I shook her around and was physically rough with her.

Which I can assure you is not true.

Which does not change the fact that this patient believes it to be true.

I guess my doctor skin is finally thickening. A couple of years ago this would have really bothered me. And while it bothers me that for whatever reason Annie feels that she was mistreated, I recognize that I had no role in her feeling this way.

I've done all I can to assure she gets seamless care from my colleague. That's about all I can offer her now.

4 comments:

Rob said...

At least she stayed in your office. Perhaps she thought you were "a little vigorous" with the reflex hammer.

rlbates said...

Or maybe your stethoscope was too cold.

Anonymous said...

I don't know--this lady sounds a little wacko...maybe she needs to transfer out of your office before she gets some weird idea about the NP as well.

Bianca Castafiore said...

it is kind of fun commenting on a post that is over a year old -- i feel more relaxed! i just wanted to share this with you: before i was diagnosed with crps/rsd, my husband and i spent 19 months going crazy together. the only problem was that we did not share our most secret thoughts. his? that i was *truly* disturbed. mine? that he was *abusing* me, physically. i came to this outrageous conclusion based on the evidence! he had to put various contraptions on my right ankle and leg, and every time he did so, i suffered horrible pain from what seemed excessive twisting, pushing, and pulling. i even emailed my brother that this much beloved man of mine was hurting me intentionally. i am not saying your lady has crps -- i am saying that perception, without many available interpretations to guide it, can be harsh, and mistaken. so do tell... did she ever say any more about it? oh darn that hippa, hipaa thing!